Information and Communication Technology (ICT). 

Information technology and other equipment, systems, technologies, or processes, for which the principal function is the creation, manipulation, storage, display, receipt, or transmission of electronic data and information, as well as any associated content. Examples of ICT include but are not limited to computers and peripheral equipment; information kiosks and transaction machines; telecommunications equipment; customer premises equipment; multifunction office machines; software; applications; Web sites; videos; and electronic documents.

ADA – (in-short): To be protected by the ADA, one must have a disability, which is defined by the ADA as a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment. The ADA does not specifically name all the impairments that are covered.

Assistive Technology (AT) Any item, piece of equipment, or product system, whether acquired commercially, modified, or customized, that is used to increase, maintain, or improve functional capabilities of individuals with disabilities.

ICT (508) 

 information and communication technology
 
These standards address access to information and communication technology (ICT) under Section 508 of the Rehabilitation Act and Section 255 of the Communications Act.
While the ADA does not override other federal laws, it will override state or local laws that provide less protection or benefit. 

(All below are features Taylor POS Stands and Mounts use for (Dismount)

302.8 With Limited Reach and Strength – 

Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that is operable with limited reach and limited strength.

309

Handles, Pulls

Standard U-shaped pulls and lever-shaped handle.

309.4 Operation. Operable parts shall be operable with one hand and shall not require tight grasping, pinching, or twisting of the wrist. The force required to activate operable parts shall be 5 pounds (22.2 N) maximum.

PCI-PTS-POI

Payment Card Industry – PIN Transaction Security – Point of Interaction.

Fixed Position Mounting for POS Card Readers is not considered assistive for accessibility, -even if using the (ADA Reach and Range) guidelines. 

Contrary to widespread belief, that (Reach and Range) is all that is needed to be ADA compliant. that is a total myth.  While many POS card readers are well positioned for general ease of use, most are not.

Either way, even with low mounted POS card readers, there are several factors and IT guru, CEO or the SMB owner have been misled.  Here are the missed considerations that are in the ADA and 508 ICT. 

302.8 Limited Reach and Strength. 

302.8 can be a huge can of trouble for businesses. The Walmart Class action POS mounting case of 2012 that settled around 2019 resulted justifiably in favor of the litigant. 

The case: A woman who was attempting to reach the POS card reader as mounted was found to have further damage caused to her already impaired shoulder. She did not want to have the cashier run her and get her PIN number.  

That also opens up PCI-SSC and PCI-PTS-POI and ISO 9564-1:2017 issues and frankly, guessing the litigant or Walmart council was not savvy to the Payment Card Industry requirements. In this case and most would be in the 2018 (most current) POI FAQ A7 of having the ability to PIN shield using hand or body.  

Now how can that be done with a sternly fixed mounted POS card reader from a wheelchair and especially with a person who has (302.8 Limited reach and strength)?  add-in (Limited Motion). 

We can also mention that fixed POS card reader mounting does not address people with the need for visual clarity, dexterity issues, PIN guard issues with hand and figure issues such as disfigured or some other ailment as well as people with Parkinson’s. 

There is so much more on this topic, but you get the idea how fixed POS card reader mounting and using the reach and range guidelines alone do not address accessibility needs. 

Taylor POS came up the term (wrongful accommodating). What it means is that really good and genuine intentions are meant for a person who needs assistance, -in this case with a fixed POS card reader to use Card and/or PIN debit.  Always remember (Independent  Accessibility) is a first and foremost consideration and a major factor with the ADA and 508 ICT. 

Where this intention leads is to a cashier asking for a card to run and asking for a PIN all because the customers cannot properly interact with the POS card and PIN reader. That is a serious privacy invasion as well as a HUGE NO.  Legal trouble is right around the corner for businesses on that.  

Didn’t your bank or merchant processor, ADA expert or POS equipment or mounting provider share this information with you? 

Fixed in this case is an example: built-in cabinetry vs. a movable sales and services counter but both have fixed POS card readers.  That is where building codes come in at federal and state levels. 

A good example is a lottery movable cabinet has the international accessibility icon on a very poorly inserted brake-pedal-shaped pull handle at an extremely low and horribly placed fixed position access for lotto tickets.  So that is the example of a movable-fixed.  Now if that same movable fixed cabinetry was built into the wall such as an ATM, which is then considered (built-in) fixed. 

We inquired with the state architect we believed this lottery cabinetry would fall under as id also did not with the access-board or ADA and were told it did not fall under the state architect because it was not a built-in and was recommended to contact the state lottery commission about it, but they have no say in the matter either. This is a huge worm hole for accessibility litigation. 

The very same applies to POS card mounting but only in the way 

 

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The ADA and 508 ICT go-to POS Mounting Source.