Inclusivity, Accessibility and Assistive Technologies in POS.
Check-ins, Checkouts, Teller and Clerk Counters in Attended Point of Sale Environments as well as Unattended Environments such at Ticketing, At-the-Pump, ATM’s and Vending Environments are about to change and for the better.
For the first time in the history of POS card reader interactions in fixed mounted positions in attended environments as well as Unattended environments, accessibility and inclusivity with assistive POS mounting will be mandated.
Having been in the payments industry since the late (90’s), the very lack of inclusivity, accessibility and assistive technologies we very dominant at checkouts globally.
As the world has become somewhat of a dismal place because of the pandemic, one really good thing began happening which is new innovations. Tragedy always brings in new things that better the world in many ways.
Newer innovations are coming into reality for accessibility at checkouts. It seems to be the last frontier for inclusivity.
Bluntly I will very loudly say that the payments industry has known about the accessibility problems and even ignored the PCI PTS (PIN Transaction Security) requirements for PIN entry shielding. We have been in existence with accessible mounting for the last six years.
Finally, and gratefully, the U.S. Access-Board is addressing this major issue as not even PCI requirements phase the look the other way industry i.e.; Payments (at every possible level) and they know it.
I suppose just as merchants still would not have accessible parking in their parking lots unless they were federal law as they now are, the same principal applies for inclusive , accessible and assistive mounting for POS check-ins, checkouts and all other attended and unattended POS environments.
Let’s get a real clear view of the problems people using wheelchairs and scooters and even people of short stature encounter with fixed POS card reader mounting.
The first thing is something everyone claims they are (inclusive). Truth is, that is far from the truth. This sounds brutal I know, but try checkout sometime in a wheelchair, especially with a high countertop or a candy and chip rack in front of the lower countertop checkout. Hardly inclusive.
Next, let’s take a look at accessibility across the board.