Accessibility at POS checkouts.
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U.S. Access-Board NPRM

ATBCB RIN: 3014-AA44 Publication ETA June 2024. Title: Accessibility Guidelines for Self-Service Transaction Machines.
This rulemaking will amend the Architectural and Transportation Barriers Compliance Board’s existing accessibility guidelines for buildings and facilities under the Americans with Disabilities Act (ADA) and the Architectural Barriers Act (ABA), located at 36 CFR part 1191, to include guidelines for the accessibility of fixed self-service transaction machines, self-service kiosks, information transaction machines, and point-of-sale devices. 

The U.S. Department of Transportation and U.S. Department of Justice are expected, via separate rulemakings, to adopt these amended guidelines as enforceable standards for devices and equipment covered by the ADA.  

This is for any business open to the public as well as Federal and State, County, City and Military. 

ADA/ABA/ICT Compliance
ADA POS Dismount Stand
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PCI Sidekick Stand
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Requirements Section Info.

It’s your checkout. Make it count. Simply put, if your business has ADA parking, the same holds for ADA checkout. 

The ADA TITLE III, PCI (PTS-POI), VISA accessibility requirements and an extra set of accessibility requirements of [CAL-FIN and UNRUH] for California businesses are in action. Two things we have learned. A business is for ADA or it is not. 

The Federal requirements include aside -Any public place of business and also includes, -State, City, County, Federal and Military and Educational. 


Thank you.

VISA TADG V3.2 s2.6. Globally – compliance requirements.  (Accessibility).

Device vendors and acquirers are responsible for ensuring that all customer-facing devices adhere to any (ADA) accessibility requirements for the countries in which they operate and for the countries in which the devices are installed. Vendors, merchants, and acquirers are to (equip businesses for accessibility and privacy card reader use) support accessibility to persons with physical disabilities.

POS Reader vendors include manufacturers, wholesalers and resellers. An acquirer is a bank that serves merchants. It is licensed to provide merchant accounts to qualified businesses, enabling these businesses to process payment card transactions. 

This includes the ISO, MSP having the same responsibility of recommending and providing accessibly-assistive POS equipment to merchants and merchants themselves for their cardholder customers. This ties in with the below Visa section and section

Visa Acceptance Core Rules Section Compliance with Laws and Regulations. 

Each Member is also responsible for ensuring that any of its affiliates, subsidiaries, parent companies, third-party agents, Merchants, and any other of its appointed agents participating in Visa’s system comply with all applicable laws, regulations, and other legal requirements applicable to each country in which its affiliates, subsidiaries, parent companies, third-party agents, Merchants, and other appointed agents operate. ADA is a Federal Law with accessibility regulations. PIN Disclosure A Merchant must not ask a Cardholder to reveal the Cardholder’s PIN. Unfortunately, this is common,- and cashiers are put into difficult situations that hurt the business and wheelchair-using cardholders. This happens daily with PIN debit due to a non-accessibly mounted POS terminal.

Non-compliance is serious and dealt with in various ways. None are pleasant.

ADA TITLE III is U.S. combined with Visa and PCI Global REQ’s. All businesses open to the public. 

The ANSI and ISO and Taylor ADA POS each helps to arm businesses, government agencies, and other organizations with the accessibility tools needed to protect themselves and their customers with accessibility needs for card holder privacy and PIN entry privacy using card readers whether checkouts or check-ins.

Our patented POS Dismount D2P is built specifically using the ADA.gov regulation requisites as the assistive tech for independent accessibility and also used for the PCI card and PIN entry reader privacy requirements and general privacy use. Dismount also includes the independently accessible ADA requirement. 

ADA 309 Operable Part: U-shaped pull/tug handle.

ADA 309.4: The U-shape pull/tug handle is usable with one hand and does not require: tight grasping, pinching, or twisting of the wrist, or more than 5 pounds of force (lbf) to operate.

Accessibly detach and attach safely and securely. Dismount D2P [ Dismount – Transact – Re-Mount ]. POS Dismount D2P must be placed within the ADA reach/range requirements.

Major Factors: ADA 302.8 Limited Reach and Strength. ADA Visual Accommodation. PCI Privacy and PIN Entry Privacy (accessibility requirements), VISA acceptance accessibility requirements. Tap to pay is not an accessibility use/source for those who use assistance/benefit cards. Those require a PIN.

ADA.Gov/ Department of Justice (DOJ) CVR Fines start at $75,000. Private citizens can also bring charges based on discrimination. 

Reach and Range are only measurements. For card and PIN reader terminals, that alone is not compliance.

For Federal and Military:  Agencies shall ensure that all functionality of ICT is accessible to and usable by individuals with disabilities, either directly or by supporting the use of assistive technology, and shall comply with E203. 

E205.2 Public Facing

Electronic content that is public facing shall conform to the accessibility requirements. 

Slide-Downs, Buttons, Extension arms, and Levers for accessibly-assistive POS mounting do not work for ADA or PCI Privacy and PIN entry Privacy compliance. If they did, we would have already implemented them in our designs many years ago.

Note: Inaccessible POS checkouts are also viewed as discrimination.

(U.S. Only) For outside the U.S. , -check directly with your localities. 

Assistive technology purchasing. Tax credit (50%) download IRS form 8826 or IRS form 3800. Example: cost $100.00 Tax Credit 50%. Your cost $50.00

The tax credit is available to businesses with total revenues of $1,000,000 or less in the previous tax year or 30 or fewer full-time employees. 

For large / Big Box, bulk purchase discounts are available.

Also important to know: A Business’ Certificate of Occupancy (Building Code) does require barrier removal (In this case, ADA for the card reader/checkout).

The ADA also views non-accessible as discrimination and those who cannot privately and comfortably interact with the POS terminal device. 

This is also why you have ADA parking for customers. 

The ADA POS checkout for customers goes hand-in-hand. 

No matter how high or low the POS checkout counters are, they are all fully subject to the ADA Title III requirements.

The question. Is my business required to be ADA Title III compliant ? Answer: Yes.

Reach/Range: What is it? It is construction requirements and do not take into account use of a POS card reader for those with accessibility needs. 

Something to watch out for and it is very real. Any business small, mid-sized, and big box are always huge targets for ADA litigators looking for easy-to-win lawsuits. Most businesses settle out to avoid further damages like discrimination that the ADA considers regarding ADA inaccessible POS card and PIN accessibility issues. This is mostly why you never really hear about them. Non-ADA POS checkouts are a straightforward ADA lawsuit target.  If this does happen to your business, even after a settlement, you are still required to have an ADA accessibly-assistive checkout. How easy is it? A photograph. 

The IRS offers a 50% IRS Tax Credit that cuts the ADA POS Dismount stand cost in half (typically SMBs). Click here to download the IRS Tax Credit Form.

Bulk volume discounts are available for the big box. Contact us.

PCI PTS POI Evaluation FAQs – Technical.  (Globally – compliance requirements.) We have only posted a portion as additionally unattended is in the PCI-PTS-POI for accessibility and privacy with card readers. This is also with adoption of ISO 9564 PCI PIN entry privacy requirements.

PCI requirement: “Designed so that the cardholder can shield the POS terminal with the body to protect against observation of the PIN during PIN entry”.  This is where POS Dismount D2P comes in for PCI PIN entry privacy compliance use features. This ties in with the Visa and ADA accessibility-assistive requirements.

(Wheelchair, scooter, limited height, limited reach and strength, ADA visual accommodation POS Interaction, etc).

While POS devices are generally mounted at a height that fits within current reach range guidelines, their fixed upward orientation regardless of whether it has a tilt feature makes it difficult for a person with a mobility disability to view the screen, enter a PIN, or sign an authorization, cash-back, etc.

Hard-fixed mounting should never be placed at a designated ADA POS checkout. Countertops/lanes with fixed position POS are incredibly problematic and dismissive of people with accessibility needs—wheelchairs, scooters, little people, etc. POS Dismount D2P is made for accessibility at checkout.

PCI Fines vary, expensive and merchants can lose their ability to process cards.

California has assistive-accessibility state requirement for POS checkouts in addition to the ADA Federal requirements. Please take your checkouts seriously when it comes to accessibility. 

Note: Cal-Fin 13082 is a California POS Law and statutory code. California is always under ADA just as all other states; however, California has additional accessibility and privacy requirements and fines for non-accessible and non-privacy POS card and PIN reader checkouts which include the California Civil Code Section 51 [(f) A violation of the right of any individual under the federal Americans with Disabilities Act of 1990 (Public Law 101-336) shall also constitute a violation of this section.] (disability section) and CAL-FIN 13082.

(e) (Partial) A (POS Card and PIN Reader) unit is not in compliance with this section unless it includes a device (POS mounting using ADA operable part u-shape release/pull handle and ADA operations), whether internal or external to the unit, which does not lend itself to easy removal , allows visually impaired users easy access, and otherwise meets the terms and conditions of this section.

(c) (Partial) A manufacturer or distributor shall be required to offer for availability touch screen or other nontactile point-of-sale devices to be used and sold in this state that are equipped with tactually discernible keypads or other technology as described in subdivision (a) that enable a visually impaired person to enter his or her own personal identification number or any other personal information necessary to process a transaction in a manner that ensures personal privacy of the information being entered.

Combined with the Unruh act, and the California Disabled Persons Act (Civil Code Sections 54 – 55.32), disability access plaintiffs are allowed to tack on state claims for money damages onto requests for injunctive relief in ADA lawsuits. The act allows plaintiffs to claim treble damages with a minimum of $4000 per access violation plus attorneys fees. In most states, plaintiffs are entitled to only injunctive relief, having the disability access issue fixed. Keep in mind, the ADA fines start at $75,000.

Patented 9907416 – MADE IN USA